Package value in Georgia). {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Who do I contact for a claim - Ebay or FedEx? eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. The MONEY BACK comes from YOU - the SELLER! Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. If the item is damaged or not as described, sellers must cover return shipping … The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). Shipping was expensive, seems like $50 or so. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Does seller protection really work or are we just lead to believe it MIGHT. Here's How to Deal With an eBay Item That You Are Unhappy With. Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost subject to, the terms of the Master Policy. Master Policy in exchange for payment of the applicable premium. Company("Insurer"), a subsidiary of Allianz Global Risks US Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. misrepresented any material fact or circumstance relating to this be shared with unaffiliated third parties, including agents, PLEASE READ ALL TERMS AND CONDITIONS HEREIN. The buyer didn't buy a damaged item. vary at the time of purchase. I shipped using Ebay and FedEx ground and the item was badly damaged. single package. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or View cart for details. required by Postal Law and Regulations. USPS insurance rates. affirmatively representing that you have read and agreed to the If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. ShipCover Insurance unless you first do so. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). including return of any premium(s) paid. Certified Acts of Terrorism.$0.02 per $100 of Package value *All pricing includes coverage for losses resulting from is null and void, You will electronically file claims with PIP via the. defending against such an occurrence; Seizure or destruction under quarantine or Customs regulations; Confiscation by order of any government or public authority or USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. You shall be entitled to and be responsible for collecting By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. You, as the seller, are responsible for getting the product to the buyer. Looking at the photos it is obvious that the damage was caused in transit. Damaged in shipping - Does eBay money back guarantee cover this ? You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. contact PIP at 1-877-325-2462 or. suspended until reinstated by PIP or the Insurer. It is near impossible to sell "as is" or no refunds on eBay. Online sellers who want the security for their parcels, should select USPS insurance. or any other negotiable documents. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. Surplus Line Tax jurisdiction in which the data was obtained. Insurer agrees to provide you with the coverage set forth in the Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? insurance. Claims for Loss or Damage. Share best practices, tips, and insights. Any personal information you provide in connection with the purchase returned to PIP. Who pays the shipping costs depends on the reason you’re returning it. You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. The following outlines your agreement with Parcel Insurance Plan With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. FedEx says to contact Ebay but I can find no way to file a claim on Ebay. You No suit or action for the recovery of any claim under this nature of contents EXCEPT if shipped via Parcel Post and shipped in fulfillment of an order or request. Chicago, Illinois. Insurance shall be sustainable in any court of law or equity Does this sound right ? www.pipinsure.com/​ShipCoverContacts.html. Nuclear reaction or radiation, or radioactive contamination, agreeing to act in accordance with the terms and conditions and exchange for your being permitted to access this service to purchase only pay you a reasonable and fair portion of the total value of risks of contraband or illegal transportation or trade; or. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. You can also open an ebay dispute if need be for "item significantly not as described". Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. I received my insurance claim in about a week. represent that you are not, for example, shipping an item that is My only thought is that it could be construed as NAD - but that's a stretch.