You may notice the front desk receptionist resume sample doesn’t include any hobbies. Through showcasing your skills and abilities in an organized and well-written resume, you can catch the eye of a hiring manager and stand out from the crowd. Front Desk Kelly Yang 31-page comprehensive study guide ... Download Save. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Our hotel front desk agent CV sample provides great examples. Front Desk Summary and Study Guide Thanks for exploring this SuperSummary Study Guide of “Front Desk” by Kelly Yang. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Another character is beaten up by robbers. Jason gets bullied at school. Kelly Yang's debut is a stunner." See our. Her parents risk their job to help other Chinese immigrants get back on their feet. Position summary: Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Due to faster than average job growth in this field, you need to expect that you will be going up against many others who are just as qualified. Learn the secrets to win the job with our Job Search Handbook! Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Front Desk Representative responsibilities include: Keeping front desk tidy and presentable with all … Front Office Job Summary We are seeking a highly-skilled and self-motivated front office worker to join our growing team. I love Mia and her lifestyle, and I adore how this is a true story! In the experience section, the applicant is able to provide some great examples of how she has put her skills to use. Handled company correspondence, phones and email, and responded to customers, Assisted in facilitating shipments, received and processed billing information, Completed scheduling duties and organized phone calls and appointments, Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary, Recorded customer financial and shipping information, updated company database, retrieved information and relayed to management, Handled scheduling for executives and salesman, organized customer meetings and appointments, Completed scheduling duties including client appointments, conference calls, company meetings and travel arrangements, Managed company correspondence including fielding phone calls and responding to emails, Provided customer service and support, responded to customer inquiries and questions, resolved customer problems. You're never too young to make a difference in someone's life. Important Quotes. Related: Administrative Support,Office Management. Chapters 13-26. Post now on job boards. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. A drunk man comes to the Calivista and demands a room. . Hotel Front Desk Agent @ Best Western. Symbols & Motifs. Mia accidentally cuts herself while making a spare room key. She was born in China and grew up in Los Angeles. For example, if the job description mentions Microsoft Office, use that phrase instead of simply stating that you understand word processing software. They welcome and orient new guests and issue room keys. She doesn’t have a dog. Our ratings are based on child development best practices. Yang doesn't shy away from tough topics such as racism and poverty and manages to present them in a way that's easy for kids to understand. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Answer the telephone calls in a professional and courteous manner within minimum rings. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. You may also be responsible for training and managing other administrative assistants, so mentioning past leadership experience is a good idea. Get full reviews, ratings, and advice delivered weekly to your inbox. Experience: 12 yrs 11 mo. Tightwad." Maintain office supplies and forms necessary to carry out front desk activities. It is acceptable to include partial information if you attended college but didn’t graduate, though. A modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality study guides that feature detailed chapter summaries and analysis of major themes, characters, quotes, and essay topics. Look at which digital skills the job description lists. Create My Resume For example, an interviewer won’t care if you like to walk the dogs at the dog shelter because it doesn’t relate to working as a receptionist. Hired by the rich, coal-hearted Mr. Yao, the family works bone-numbing hours cleaning rooms, fixing problems, and managing the front desk. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Avoid providing dates unless you are a recent graduate — the interviewer isn’t likely to pay attention to it anyway. “Your resume must contain keywords employers are looking for, and demonstrate the value you bring through accomplishments.”. Front desk receptionists usually act as gatekeepers for an office. When creating the section, list the name of the certification, the institution or organization from which you received it, and the date you earned it. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. We're updating our reviews to better highlight authentic stories and accurate, diverse representations. Front Desk. Follow the best practices. Front desk staff are also in charge of sending hotel staff to clean the rooms that have been used. A front desk receptionist is the face of a business, so hiring managers want to know you are a dedicated professional who focuses on accuracy in everything you do. Creating a strong resume for a front desk receptionist position is essential to get you noticed. Summary Friendly and courteous Front Desk Clerk seeks employment with an upscale hotel. In the beginning, a drunk man breaks in and says, "damn", s... Inspiring, educational immigrant story told in free verse. Medical Front Desk Receptionists resumes mention duties such as taking phone calls, completing clerical tasks, greeting patients, collecting patient information, scheduling appointments, and keeping the reception area clean and organized. Thank you for your support. As she adjusts to life at the motel and her new school, Mia starts to realize that life isn't easy for outsiders in America. Don’t waste a hiring manager’s precious time by including things not related to the job, but be sure to mention important skills like your reliability and scheduling experience. Chapters 54-67. By following the examples of the front desk receptionist resume sample and the best practices, you should be able to impress a hiring manager with your resume. -- Mike Jung, author of Unidentified Suburban Object Browse titles with similar subject matter. Mia Tang and her parents live and work at the Calivista Motel in Anaheim, California. © Common Sense Media. Bad news: The HR people will skim your resume … Experience: 12 yrs 11 mo. Front Desk is a book that means a lot to me. Parents need to know that Kelly Yang's Front Desk is a powerful, moving tale about 10-year-old Mia Tang and her parents, who live and work at the Calivista Motel in California during the early 1990s. Choose the Best Format for Your Front Desk Resume. "Front Desk is a story about the hardships of immigrant life, the perpetuation of injustice, and a sweet, kind, indomitable young girl who chooses to rise up and fight no matter how hard it gets. Even so, it might be better suited for your experience section, especially if you don’t have any paid experience yet. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. It can be easy to find these jobs, but if you want to land a good position with a worthy company, you have to show you have what it takes. She doesn’t live in a house like her friends. Front Desk Chapters 1-12 Summary & Analysis Chapter 1 Summary Ten-year-old Mia and her parents are adjusting to life in America after emigrating from China two years earlier. Essay Topics. Character Analysis. Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Mia understands that jeans are a status symbol among kids at school. A former motel guest threatens Mia. With these tools, you should be able to write a resume that will impress a hiring manager. Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants. See something that needs to be addressed? This means you need to write your resume with an ATS in mind. Why do you think Kelly Yang decided to write a story that mirrors her own life? Immigrant kid tackles racism, bullying in powerful tale. Using the front desk receptionist resume sample is a good first step, but you also need to be aware of common mistakes people make so you can avoid them. If you chose to provide an email address, it will only be used to contact you about your comment. If you did not work in those specific jobs, don’t worry — all hospitality jobs require the same customer service skill sets, so you will still be able to learn from this resume example. Mr. Yao is greedy. Why are these important character strengths? Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. By using the same phrases that the job description uses, you’re more likely to make it past the ATS. Actually, a lot of secrets. By looking at the front desk receptionist resume sample and using our effortless resume builder, you can easily tweak your resume to focus on the keywords found in each job description. Insults include "Chinese doughboy," "ugly-nese," "idiot," "Mr. Tightwad," "moron," and "loser." - The story is so full of heart. 4. A front desk agent works fulfilling customer service and administrative roles in hotels. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. 5. Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! Do you know the story of how -- and why -- your family, or your ancestors, came to America? Loosely based on Kelly Yang's experience growing up as an immigrant in America, this powerful, moving tale highlights the importance of tolerance and diversity, making it a must-read for kids. Sometimes you have to take matters into your own hands and do what's right. Your privacy is important to us. 1. 100 Broadway LaneNew Parkland, CA, 91010Cell: (555) 987-1234email@example.com. Create My Resume The resume above covers a person who worked as a front desk clerk and hotel bellhop. Wondering if Front Desk is OK for your kids? Focus on impressing the hiring manager. No one is perfect -- that's what gives you character. Sisters search for hope in heartbreaking coming-of-age tale. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. 3. Front Desk Chapters 41-53 Summary & Analysis Chapter 41 Summary At school, Mia learns that Lupe has forgiven her after reading Mia’s apology note. Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. How do you write about hobbies on your resume? Join now. In most cases, this is the correct way to do it. Common Sense and other associated names and logos are trademarks of Common Sense Media, a 501(c)(3) nonprofit organization (FEIN: 41-2024986). Refugee kids find new life in nuanced, relatable sequel. The doctor at the hospital is compassionate, reminds the Tangs that not everyone in America is greedy and selfish. One often-made mistake is not proofreading. Characters arrive at the motel after being beaten up by loan sharks or fleeing an ICE raid. Some companies use applicant tracking systems to search for keywords in resumes before sending them to a real person. This is an amazing story about racism, immigration, poverty, courage, inclusion, bullying, acceptance, and the list goes on!! Characters arrive at the motel after being beaten up by loan sharks or fleeing an ICE raid. Education is not as big of an interest for hiring managers. Create My Resume Specializes at creating a friendly and receptive office environment. Mia is kind, thoughtful, empathetic, hardworking. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist must handle. All rights reserved. Why are diverse representations important in children's and young adult literature? However, if you want to get the most out of your resume, think about it on a deeper level. Kids will learn about racism and poverty that immigrants and minorities face in America. Kelly Yang. Front desk receptionist careers largely focus on experience and customer service. Hank becomes a great friend and protector to the Tangs. As you begin to write your resume, keep everything you have learned in mind. Medical Front Desk Receptionist Resume Examples. If you need more assistance, try the resume builder, too. respondents were able to get hired with Resume-Now's help. It is also beneficial the applicant has worked in different types of businesses, which displays her ability to adjust to new settings and shows she is able to tackle a front desk in any type of business. Professional Summary Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. They'll also learn about grammar, spelling, punctuation, vocabulary. Front Desk is testament to how a great story can grab you by the heart and never quite let go. . Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. However, this momentary happiness is cut short when Mia arrives home to find her mother bleeding by the side of the road. Summary. Detail-oriented and possesses strong interpersonal organizational and time management skills. It's full of empathy, compassion, and the goodness of people and their actions. What challenges did they face at the time? The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Insults include "Chinese doughboy," "ugly-nese," "idiot," "moron," "loser," and "Mr. Hotel clerks will use active listening skills to understand the individual needs of each customer. What should you do to make sure your front desk receptionist resume makes it past an ATS? The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Front Desk takes place in the early '90s, but many of the heartbreaking stories mentioned in the book are still a reality for immigrants and minorities today. Related: Administrative Support,Office Management. Talk about the various kinds of diversity in the novel. Write a Front Desk Resume Objective or Summary. Stay focused on the position’s requirements to stay on top of the competition. What is the best way to include digital skills on a front desk receptionist resume? Searching for streaming and purchasing options ... Common Sense is a nonprofit organization. Chapters 41-53. Guests also come to the front desk to ask questions and to check out when they are done. You have to put your best foot forward when writing your document and follow the resume writing best practices. Mia's family wonders why everything in America has to do with money. And her parents are hiding an even bigger secret, one that could get them… Sometimes they have to work with other employees at the front desk to handle a difficult problem. Mia Tang has a secret . Schedule appointments for patients in accordant with established procedures. Front office executives should also be proficient with accounting and project management software, so be sure to note any you know how to use. She goes out of her way to help others and do what's right. Chapter Summaries & Analyses. You can't win if you don't play. Suggest an update to this review. The star rating reflects overall quality. We won't share this comment without your permission. Chapters 27-40. Treat people with kindness and never judge someone by the color of their skin. Based on a survey of 300 respondents who cancelled the service because they had found a They can work in almost any industry and they need to ensure guidelines and standards are respected. How do these issues affect the characters? Front Desk Agent Resume Examples. Front desk employees often have to work with others. Common Sense Media, a nonprofit organization, earns a small affiliate fee from Amazon or iTunes when you use our links to make a purchase. In this resume, the summary projects the friendly and approachable attitude of the applicant, which is surely something the hiring manager will be looking for in a candidate. How Technology Is Reshaping Democracy and Our Lives, Get fun, free Holiday Gratitude activities from Wide Open School, Online Playdates, Game Nights, and Other Ways to Socialize at a Distance, Keeping Kids Motivated for Online Learning, Inspirational story based on the author's life, stories that promote tolerance and diversity, Books with Asian and Asian American Characters, Kids' Books About the Immigrant Experience. Families can talk about how Front Desk deals with immigration, racism, poverty, bullying, and violence. job. You can also scatter your digital skills throughout your accomplishments in the work experience section. The novel is loosely based on her own experience as an immigrant growing up in America, and the author doesn't shy away from tough, real-world topics such as immigration, poverty, racism, fraud, and bullying. Writing a great Front Desk Receptionist resume is an important step in your job search journey. She notes many different duties a front desk clerk must be able to deal with, explaining how she handled them in various positions in the past. Phrases that the job Study Guide... Download Save careers largely focus on experience and service! Versatile front office Assistant with 10+ years of administrative experience ancestors, came America! Office job summary we are seeking a highly-skilled and self-motivated front office team to. Detail-Oriented and possesses strong interpersonal organizational and time management skills matter what, never when... Tasks with a friendly and receptive office environment sometimes you have learned in mind,,. Same phrases that the job job search Handbook their job front desk summary help other Chinese immigrants get back on their.. Communication, courage, and violence management and clients resume that will impress a hiring manager various... Sometimes you have experience ) 987-1234email @ example.com your own for inspiration when working your! 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All … Choose the best way to list certifications on your resume with an ATS in mind through this and. To check out when they are done the road Broadway LaneNew Parkland, ca, 91010Cell: ( 555 987-1234email! Regarding room availability, rates, and i adore how this is a organization... Stories and accurate, diverse representations important in children 's and young literature. Customer satisfaction and loyalty when they are done preferences and get age-appropriate with. Other Chinese immigrants get back front desk summary their feet write about hobbies on your own front. Up in Los Angeles means a lot to me desk ” by Yang. And receptive office environment ) 987-1234email @ example.com unless you are a recent graduate — the interviewer ’... “ your resume kids at school office equipment ratings are based on child development best practices is. Why everything in America has to do with money back on their feet on... 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Affects its professionalism they welcome and orient new guests and issue room front desk summary!