3. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. All you have to do is log in to your account and open a dispute to get the refund process started. Vehicle Purchase Protection is automatically included at no additional cost when you complete the purchase of an eligible vehicle on eBay.ca, eBay.com, or the eBay mobile app. Notably, eBay usually rules that previous use has resulted in normal wear and tear and that buyers knowingly take a risk when buying a used item that the item may break soon after purchase. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. However, in general, here are the protections available. 2 min article; Shipping rates for sellers. Buyers registered on eBay sites other than eBay.co.uk will continue to use the resolution system currently on their site of registration. Buyers can't use more than one resolution method to get a refund. Nowadays buyer fraud on eBay is becoming more and more sophisticated and advanced and while these general rules will help you, you still need to be aware of some of the more in-depth scams that buyers try. ... eBay buyers look at the photo as a 1st judgement. Your order arrives, but it's significantly different than it was described. Yes you have 3 months to register but as for tax and National Insurance, they become payable from start date of trading. Any damage that does not impact the safety or operability of the vehicle. Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions. eBay offers insurance through ShipCover when you purchase postage and print labels through eBay. eBay's Vehicle Purchase Protection covers only certain vehicle transactions that are completed ON eBay.com. 1. The cost of repair to each qualifying component must exceed $1,000. 3. Verify item is eligible for PayPal's buyer protection program. Also, if you've dealt with the seller before you may want to go directly through PayPal. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Alert: Internet Vehicle Scams on Craigslist and Other Non-eBay Sites. That's why we always show an estimated delivery date on eBay listings. Many sellers offer free collection, especially for large items which may be difficult to post. To address this problem, in recent years eBay has taken steps to impose some basic requirements on sellers with regard to return policies, but the centerpiece of their customer assurance push has been the Buyer Protection Program. The Scam. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid, not exceeding $100,000, for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. For items purchased prior to September 1, 2016, your eligible vehicle purchase is protected for up to $50,000 or the vehicle purchase price, whichever is lower. In a bid to increase the number of people who sell items full time on eBay, the online auction company will offer them group health insurance. The seller can charge for insurance as long as it is in the shipping cost or the item cost, not separate. 3. The types of fraud that are generally covered are: To take advantage of the program, a buyer that believes they're entitled to a refund must: Once eBay has been contacted, the claims process will begin. It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. Read more: Top tips for shopping online Credit card chargebacks vs PayPal Buyer Protection. Damage to qualifying components that does not exceed $1,000 (or $1,500 for vehicles listed in the Boat, Bus, Commercial Truck, RV and Camper categories). Damage after purchase - Damage or loss caused during shipping or otherwise after purchase. Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator. You pay for a vehicle or send a refundable deposit for a vehicle and never receive the vehicle. eBay may be most well known as an auction site for obscure collectibles and lightly-used clothes, but things have changed a lot since the company’s founding 25 years ago. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. Escalate to eBay if you don't reach a resolution within 3 business days. You did not receive a title from the seller (and a title is required by both your state and the seller's state) and it's not possible to obtain a title from the appropriate DMV. All buyers purchasing items on eBay.co.uk can contact eBay for dispute resolution. Your insurance value may be declared in any amount from the selling price of the item to a maximum of $1,000. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Learn more. Dear Ebay Sellers, I am a small time seller on ebay and things have been moving smooth. I'm assuming that the figures you quote will be accurate - Class 2 NI is payable on earnings from 0. These types of payments are often associated with fraudulent transactions. The first is the percentage rating, which is a score out of 100. eBay takes the number of positive feedback ratings and divides it by the total number of feedback ratings. He is an experienced buyer and seller, with knowledge on user trends and best practices. Buyer Protection is not an "unconditional guarantee" refund policy. Do not make a claim with your credit card company. For vehicles listed in the Boat category, the cost of repair for the undisclosed damage to each of the engine or the hull must exceed $1,500. Notably, eBay will remain in contact with both the buyer and seller, asking questions or requesting evidence for claims. It's also worth noting that under eBay's Money Back Guarantee buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description of it. Conduct sales accurately and carefully – photograph the item well, include a detailed description on the listing and keep meticulous records of communication. 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