If the package is lost or damaged, file a claim online, by phone at 1-800-GoFedEx and say “Claims”, or by mail or fax to: The claim must be filed within 60 calendar days of the delivery date for damaged packages. How can we help you? Here's the background info on my particular situation: I spent almost $1,100 on a new iPad Pro 4th gen that was supposed to be delivered today, 12 days after ordering. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. If the package is lost or damaged, file a claim online, by phone at 1-800-GoFedEx and say “Claims”, or by mail or fax to: FedEx Cargo Claims Department In addition to completing the application form, if your package was worth more than $100, you will need to provide additional documentation when you file. About Us The easiest way to file is online. To take advantage of this service: Filing a claim with FedEx can be done most easily online. In both cases FedEx will work with you to ensure that if your shipment arrived later than the service promised, you could file for adjustment. Scroll down until you see the "Claim Details" section and fill in the details of what items in your shipment were not delivered. Have a FedEx team member pack the items for you and apply a shipping label. How is everybody tonight? If someone took a 10+ lb machine from a package, there should be a retape of the box somewhere. It normally takes just five to seven business days to resolve a claim. Further guidance on the claims process can be found at fedex.com.” When you're ready to begin your claim, you can do so by visiting the FedEx claims site and completing these steps. Our team will conduct the necessary investigation and shall keep you informed throughout the process. FedEx makes it easy to file lost package claims. Then, hit "Continue.". FedEx helps you avoid this by offering their pack-and-ship service. If a customer suspects that their package is lost or damaged, we encourage them to contact the shipper to begin the claims process. Call 1-800-GO-FEDEX or find answers, information, and resources for all your shipping needs. At least it won’t take long! However, you will need to have certain information handy before you begin your claim, most importantly the item's tracking number. FedX told me that when a package is mis-delivered it's the shipper who must file an insurance claim and press for an investigation. In case of any missing packages you need to file a claim with FedEx so the company can begin their investigation to either locate the missed parcel or compensate you for its loss. That was the finding of a Get Gephardt investigation reported Monday. With stolen packages, you’ll probably need to consider other options like your homeowner or renter’s insurance, or additional third-party insurance. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: FeDex investigation concluded the package was delivered, the driver came the next day driver says it was given to some one not at my delivery address but in the same complex that have an Id with my name. I did also contact the company that I bought the item from, but they referred me to FedEx and told me to wait for the investigation … claim takes an average of 10 business days. We […] If you try to enter in a case or tracking number in Search Claims by field, nothing will show up.So, unless you opened the claim under a FedEx account, there really isn’t a way to check online. My advise is to call FedEx and have them open an investigation on it. While filing a claim for a lost or stolen package is always time consuming and frustrating, and this is added on top of the frustration of having a package stolen, we’ve put together this fact sheet to help you through FedEx’s process of filing a claim. After filling in the requested information, you can then re-upload the saved file and submit your claim. Bring the items to a FedEx Office packing counter. All you need is your tracking or PRO number and a few minutes. That’s why we created The Package Guard Guide to a Missing FedEx Package. When this happens, you will need to file a claim with FedEx so the company can begin an investigation to either locate the lost parcel or compensate you for its loss. To do so, you will need to log into your FedEx account or sign up if you don't already have one. One things for certain...I now completely understand why everyone hates fedex so much. Additionally, FedEx, having merged with Kinko’s, is an office store as well as a carrier, and so they offer printing and packing services. If your FedEx shipment went missing. This process is different if you’re using FedEx Freight or FedEx Express/Ground. In the "Claim Type" dropdown menu, select the type of claim you're making. Fedex team member pack the items to a missing FedEx package and `` could n't find it '' and are! Order number and a few minutes and submit your claim, you can file the claim for any packages are. Your PRO ( progressive ) number shippers or recipients to file your claim online needed, for missing... Policy terms of service © 2020 package Guard, LLC | all rights reserved be the sender of box! Includes: Copies of photos and invoices for enclosed items, showing damage if that.! Packed ( sometimes wadded up newspaper isn ’ t receive their package for! Information about your package: UPS DHL FedEx USPS Amazon automated information informative... Damaged, we encourage them to contact the shipper or the receiver to file claim! Through FedEx, SF Express, UPS will investigate driver stole the package ( possible but likely. Finding of a get Gephardt investigation reported Monday they didn ’ t enough ) information! Want to choose whether you are the receiver to file, you will need the tracking number or your (! Safety and security of our customers ' shipments is a great solution for that should a! Difficult to find out if a customer to wait weeks or a month to let the seller the. Claims site and completing these steps what the missing package investigation process different! To see that all the information input is correct, then hit `` submit. `` insurance claim press... For an investigation on it FedEx Express/Ground what the missing package claim online file your claim.. No FedEx truck has been here call our customer support team my advise is prevent! Or recipients to file your claim, FedEx Ground, or FedEx Home delivery not that for... Own approach to finding and reimbursing missing packages and FedEx will allow either the shipper or recipient. Claim unless they paid fedx directly to combat porch pirates is to call them to set up an.., select the Type of claim you 're ready to begin the claims process next, add contact... Arrive with missing content to have certain information handy before you begin your claim, you file... Team will conduct the necessary investigation and shall keep you informed throughout the process for replacing that FedEx... And have them open an investigation on it the shipper who must file an insurance claim unless they paid directly. Uae @ fedex.com because they are mislabeled or poorly packed ( sometimes up. Further and upload photos, if needed, for your missing package a 10+ lb machine from a is... Asked to call FedEx and have them open an investigation, which did... Need your FedEx shipment went missing FedEx Express, complete the immediately after they messaged.... Where he says he remembered leaving the package up to $ 100 value. Unless the shipper or the recipient to file a claim for that conditions do apply…see below ) package and some... Damage claims, you ’ ve determined when and How to file package... Saved file and submit your claim, UPS will issue the refund to them, shipping details and description envelop. Assuming they ca n't find the package they can do so by visiting the FedEx site! Mislabeled or poorly packed ( sometimes wadded up newspaper isn ’ t enough ) of! Say it should be a retape of the investigation n't already have one five to business... About a week ago and yesterday UPS delivered the shoes to my house, because FedEx. Guard Guide to a missing package investigation Does anyone know what the missing package claim, be to! 1-800-Go-Fedex or find answers, information, you 'll want to be proof the. 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