similarities and differences of housekeeping and front office

So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. If this is the norm then great my job is going well. Later an electronic message can be send automatically to check-in personnel confirming that the room is cleaned to standards and waiting for the next arrival. The Housekeeping Department is headed by an Executive Housekeeper (sometimes referred to as Housekeeping Manager) The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way: Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning. The co-operation between housekeeping and front office should be very intimate or close. Room Status Report: The Front Office and the Housekeeping Department shall prepare at the same time, as frequent as needed by management, their room status reports, which lists, according to each department, the recent room status of each room in the hotel. @ B D E \ � Role of Front office in Hotel Sales and Marketing. Sridevi Sivakami 7 The main role of the housekeeping or maintenance department is to control the pests As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. Understanding the differences between front of house and back of house functions will significantly help your restaurant flow more effortlessly and increase efficiency. This is my first time working in a hotel and I wonder if it is the norm for the front desk staff to be at odds with the housekeeping or if it is just with this hotel. The front office has sales and marketing departments whereas the back office has the admin department, finance and accounting department, HR department, warehousing, etc. Housekeeping Department updates the room status from occupied to on-change and sends a room maid to clean the room. True. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. The followings are the key differences: The front office of a company handles direct communication with existing as well as new customers whereas the back office has no interaction with the customers. This communication is vital because nobody would like to make a guest wait in the lobby because his/her room is not yet clean or due to the fact that the Housekeeping Department did not communicate on real time the status to the Front Office. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. When guests have a different first language to the hotel staff a non-verbal approach will help communication. Post to cleaning certain category of rooms, and/or all rooms, room maids inform the Housekeeping Department, and then inspectors would inspect all rooms, at the same time, inform the department about the recent statuses. The front office manager must first consider the attitudes of the front office staff. - Both front office and housekeeping department should have cross exposure where exchanging people from this two department in order for the employees to understand more about their job and have better communication, - Have monthly meeting between two departments to discuss about guest complaints and ways to improve guest satisfaction, - Outing to boost relationship and create bonding, - Extra allowances and one day off for those who work night shift, - Have proper education and training for each department, Ø´Ø±ÙØ© ØªÙØ¸ÙÙ Ø¨ÙØ§Ø±Ø§Øª Ø¨Ø§ÙØ±ÙØ§Ø¶. Difference between Front Office and Back Office. Because, the reception must have a control on room allocation for sale of rooms and to maintain a correct reservation following guests arrival and departure. Guests tend to be both not at ease and dissatisfied seeing hotel personnel in their rooms using pagers and might think that something wrong happened in their rooms. However, this might create some problems: Upon the usage of pagers, the Housekeeping Department doesn�t know exactly which room is cleaned or inspected, therefore will spend needless time to be certain which would put more stress on Check-in personnel to convince a waiting guest in the lobby area. Guests who participate in face to face communication experience a range of communication techniques both verbal and non-verbal. What this chart looks like depends on the facility. (In terms of Hotels) Front of the house: Departments that are accessible to guests / customers are called Front of the house departments ( Front office-Housekeeping-Restaurants-Spa-Coffee shop-Lobby and lounges etc.) in the high season). Cleaning and Inspection Process: The Room Status for each room determines how much effort, time, labor, and hence scheduled staff is needed by the Housekeeping Department on any shift. Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. c) Fully Automated System This is the best system, which eliminates nearly all time losses spent by room maids and inspectors, to inform the Housekeeping Department and the time needed to be spent needlessly at the lobby area. Lastly, the Housekeeping Department shall ensure that every room maid shall use efficiently most of his valuable time in cleaning not in going back and forth in the corridors. The front office in a hotel should ensure that the housekeeping department is doing their job everyday. Communication with Housekeeping − The front office staff needs to interact with the housekeeping department on the concerns such as − Readiness of vacated accommodation for selling. One major difference between a budget hotel and an upscale luxurious hotel is the amount of staff the hotel employs. 3. The front office largely consists of client-facing roles. A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. Room attendant is an employee in the hotel industry who is entrusted with the duty of cleaning the guest rooms and seeing to the needs of the guests. Under this very system, each room maid and inspector, post to the fulfillment of his or her duties in the room, can send a coded message from the guest�s room telephone to the Housekeeping Department. Floor supervisors ->Housekeeping desk attendant ->Front office OR phone code HK Report of any problems found when cleaning the room CONCLUSION Pre-arrival Expected arrivals and Ø§ÙØ¶Ù Ø´Ø±ÙØ© Ø®Ø¯ÙØ§Øª ÙÙØ²ÙÙØ© Ø¨Ø§ÙØ³Ø¹ÙØ¯ÙØ© Ø´Ø±ÙØ© ØªÙØ¸ÙÙ Ø¨ÙØ§Ø±Ø§Øª Ø¨Ø§ÙØ±ÙØ§Ø¶, Issue happen and occur between front office and housekeeping department, - Room always not available when guest check in, - Housekeeping attendant slow when cleaning the room, - Lack of communication between two department, - Front office department check in guest to the wrong room, - Front office did not inform that guest having late check out, - Did not have meeting before start shift, - Housekeeping department lack of people cleaning the room during peak season, - Have briefing for both department every time before start shift on information such as arriving guests, events that happen on that day and rooms that will be on sale, Have good communication between two departments by having the managers to discuss about each day operation especially the room status. Front office can go extra mile by helping housekeeping department in cleaning rooms during peak season or full occupancy. Later, these two reports shall be cross-referenced and compared to detect room status discrepancies and correct them as soon as possible in order to maximize room revenue, detect skippers before it is too late� In the manual system, room status reports shall be reconciled at least each hour. Whilst the type of service to be provided will often be chosen to reflect the service style of the establishment and the menu items themselves, the biggest difference between these service styles is the involvement and effort provided by the staff themselves. Difference Between a Concierge and Front Desk Staff. If the room is Out Of Order for any reason (i.e. As soon as the guest depart, the front office informs the housekeeping via telephone or computer and reports how many rooms have been vacated, so that housekeeping can take over and clean and repair any furniture as may be necessary. � ��ࡱ� > �� A C �� @ �� c� �� ' bjbjZWZW .2 8=`\8=`\� �� " " " " 6 " o% � R R R R R - - - �$ �$ �$ �$ �$ �$ �$ $ C' � �) � % - - - - - % R R � )% - R R �$ - �$ � v# h �$ R �� = �# �$ ?% 0 o% �# � �* M " �* �$ �* �$ ( - - - - - - - % % o � - - - o% - - - - �� * - - - - - - - - - � > � : FRONT OFFICE DEPARTMENT � HOUSEKEEPING DEPARTMENT : RELATIONSHIP I- HOUSEKEEPING DEPARTMENT: The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. Housekeeping prepares the room and front-office sales that room after preparing. Housekeeping room status can be described in the following communication terms: Available Clean, or Ready - … � Difference Between Hotel and Motel (Hotels Vs Motel) Definition of the term hotel : A Hotel or Inn may be defined as an establishment whose primary business is providing lodging facilities for the general public, and which furnishes one or more of the following services. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. Front office workers can be seen interacting with the customers while the back office don’t interact and talk to customers. Meeting rooms, meeting rooms, and food and beverage facilities them from to... 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