There are common problems like Room Status Discrepancy and reservation problems. Worst case is negative attitude people also speaks ill about an employee who out performs in the workplace. It is the duty of every single employee to take care, controlling their attitude when it comes to work. Hence, it is very important to identify these negative attitude people and stop making them affect job performances or not create any negative vibes in the work environment. Loves Writing in my Free Time on varied Topics. 9. Here are the 4 Kinds Of Employees that Could Be Your Company’s Downfall. Every single employee in an organization might have a different lifestyle or various personal opinion on many issues. Several years ago, Mary returned to the workforce after 20 years of raising a family. Refusing to Answer Some people choose not to answer this question or say that they can’t think of a single weakness applicable to the job. 1. This is one of the worst negative attitudes which ruins a individuals character completely as appreciating at work or encouraging co-workers is very important in the workplace. He should have self-control. When managing staff it is always good to give them feedback. Behaving with service providers as inferiors. Your front desk staff is your front line when it comes to your support efforts. For information on how to deal with negative attitudes at work, refer to this article (pdf): Dealing with negative attitudes in the workplace. This kind of negative attitude might harm the team as well create a bad image for the person. Its a team of individuals who work together and get better together. Will lead to having adverse impact team members within the team. A guest's overall satisfaction with your hotel often times hinges on. Hotel telephone systems equipped with a call broadcast feature allows the front desk staff to: D) make calls to all guestrooms listed as occupied. If you want to know for sure, then run a Personal Talent Profile on yourself or your staff. Verbal Communication Skills: Communication is a critical soft skill for an office assistant. If you have a unique culture in your company, you may want to be more specific and run a Trimetrix™ job benchmark with your own stakeholders. You will have to interact with your supervisor, fellow office staff, the professionals you assist, and possibly clients or people in other offices of the same organization. Put yourself in the place of a patient – see it from their eyes and ask yourself how do they see our Surgery? And it might also reach the workplace by many loopholes. Spreading rumours is one of the most common type of negative attitude which has a lot of impact on the workplace. Apply to Office Worker, Office Representative, Office Assistant and more! Behaving aggressively or bullying others. But this does not mean, no negative feedback cannot be accepted. At the same time, none of us were born to take on this task. Working process leads the team to become a cohesive group in the long term. If you have a negative front office staff, one that is not smiling, warm, or otherwise uncaring, you will not have patients that want to be in your practice. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out internally in the office. Functions of an Office Manager. A Hotel Front Office. Either way, there are certain traits that are essential for this position. Being on the front line of the front office means you are the first and last face the patient sees. An office environment will have all types of people. But the staff should never have a plastic smile. He should not be irritable. They can't only focus on seeing that they have enough workers on cleaning duty, because they also need to take care of security officer and bellhop shifts. One of the most common negative attitude is expecting too much in appreciation or always expecting to be in the limelight in their own organization. There are millions of amazing and great agents in our industry. All Front office staff should be aware of the attributes cited below and it is their individual responsibility to ensure that they are put into practice. Sit in your Reception area at the busiest time of day. Showing disrespect for other emotions: 10. To a hiring manager, this answer means that the candidate came unprepared and is afraid of saying the wrong thing — or even worse, hiding something. These type of employees wantedly harm the organization. One of the most common front desk job interview questions, that most receptionists are asked is “Tell me about yourself“. Dealing with Difficult / Angry / Aggresive Patients. One of the most common negative attitude found in the workplace is exaggerating others mistakes which is not a very decent attitude. A clerical officer can run the gamut, from someone like Joan from "Mad Men" at the top of the food chain all the way down to an entry level secretary answering phones in the back office. Smiling Face: Front office staff should maintain cheerful attitude and smiling face while dealing with guests. Characteristics of a front-office theme The theme's folders. 10. At those times, there are few employees who do not appreciate others good work or never compliment any other employees in the office. Front office personnel require a set of knowledge and skills. For a hotel a business can run up to level if the staff are in proper system, what we can mean here is about the skill and the ability to speak and communicate by the staff to the guest. When placing a call to a guestroom, hotel employees should: A) introduce themselves and state the reason for the call. Ensuring preferences of the guest to give a personal touch to the service. Introverted nature is not acceptable at all times: Examples of Negative Behavior in the Workplace: Changing Employee Behavior: Practical Guide for Managers: The Best Chrome Extensions for Recruiters Are, Coronavirus and Working From Home Policy Best Practices, How to Work From Home Remotely as a Recruiter, How to Prevent Coronavirus by Disinfecting Your Home, How to Write an Elite Executive Resume? People in the waiting room can often hear conversations at the front desk. ITFT-Qualities of Front Office staff 1. A very non-confidential attitude towards team issues: 11. How well you thought the receptionist dealt with a certain patient/incident. 5. She was hired at the hotel as a reservations agent. Ngai Yiu Student ID: 14087108D Seminar number: SEM003 A front office is a department that is significant and unique in a hotel. Thus guest will feel free and comfortable if he/she finds the staff with a nice smile. Now keeping in mind the above points, let us discuss the effects of negative attitude, Few other effects of negative attitude at the workplace are. How to Prepare for a Receptionist Interview? There are times where few employees miss out in their personal or professional life. This can result in creating a disturbance in the relationship between your colleagues. Erratic/aggressive driving that endangers others. I know, I’ve had my share of working desk shifts..(remember doing 3 shifts in a row? Then match the results to the benchmark of the Front Office Manager Job in this article. It can spoil the good work environment at the workplace which can hinder the productivity of the employees. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. Most importantly, these are the first faces your patients will see during every visit. Effects of Negative Attitude in the Workplace: List of Bad or Negative Attitudes in the Workplace: 1. I always find the best way to approach this is to tell your staff that it was not an exercise to “catch them out” but an exercise to find if and where improvements can be made. Here is a little exercise I used to carry out on my Reception staff. One of the most common negative attitudes is to oppose or fight back when they do not receive good criticisms. It is not necessary that every employee has to socialize with all the members of the team and be a very go-to person. Let's take a look at some negative words Every employee may receive both kinds of criticisms from their colleagues or higher officials. How to Improve Concentration and Memory Easily? This will totally ruin the affected person as well as it will create a negative image of them. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, employees with bad attitudes are very difficult to handle, Dealing with negative attitudes in the workplace. Showing attitude or retaliating on negative comments is not a good way to show opposition. Even if your coworkers do not speak about it, bad behaviours surely irritate them. Like a virus detecting software for a computer, every individual employee should work helping each other to not show a negative attitude to each other. These type of employees break the rules unintentionally. Make minutes of the meeting – ensure that you record any changes that are going to be made and ensure that everyone has a copy – including those that were unable to attend the meeting. What is your greatest weakness for […] 6. This not only helps the workplace become better, but also it helps every individual employee to grow personally. In an office environment, not every single day the higher officials might encourage or complement their team members. Every organization might have very confidential matters which cannot be discussed outside the team. Observe what is happening in your Reception area – see how the receptionist deal with patients how they cope with the busiest time of day and how they copes with the pressure that the busy time can bring. 1. They simply will not come to your practice. And it is a very negative attitude to avoid taking ownership in the workplace. 3. It is a very bad manner to speak about a person when they are not present in the place. Have a note-book with you and take notes – but the most important part of the exercise is not only to pick up on any negative issues but also highlight the positive issues too. And it is to be understood that even when one employee has a negative attitude it affects the whole environment. Patient confidentiality it vital in any Practice – and more so at the front desk. Not all times it is necessary for a team to accept every single employee’s opinion. Read this post to know more about the different types of negative attitudes in the workplace. If you need more job interview materials, you can reference them at the end of this post. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. People who possess bad conduct and get easily attracted to the bad in everything are said to be the one who has a negative attitude. He must be constantly in touch with the new facts and methods to increase the efficiency. Few employee’s viewpoint or opinion might be rejected when it comes to making a progressive decision for the team. Front Office staff conducts these operations in the absence of the guests or when the guest’s involvement is not required. No ownership, when committed a mistake: 12. Masking a Positive … Service Attitude on Negative First Impression .....54 Table 11: Regression result of Positive First Impression and Negative First Impression on Customer Satisfaction with Check-in Experience .....56 Table 12: Summary of Hypotheses Test.....60 . 7. Here are the few most common negative traits found in the workplace or different types of attitude problem in the workplace. Discretion. They usually pinpoint negative in everything whether it may be people, situations or behaviour. Racial Discrimination at Workplace – How to Avoid? QUALITIES OF FRONT OFFICE STAFF Presented by- Nancy Sharma 2. How lovely and tidy the reception areas looks. Because of this, they need to know how to divide their time wisely and efficiently. Especially, commenting on the manager’s opinion or speaking about others way of thinking is a very negative attitude in the work environment. The employees get involved in counterproductive behaviours that subvert their employers’ authority. Make sure these wonderful people are working at your hotel! (see For example, in an office where thousands of people work together, few employees might feel like taking a break from work or might have some personal emergencies, in such cases, there are few senior employees who do not respect or appreciate their team member’s decision. 1. Front office managers are responsible for overseeing many different divisions in hotels, from the bellhops to the housekeeping staff. What Makes a Great Workplace? In such cases, there are few employees who always spread very confidential matters outside the team or they do not maintain any kind of secrets within themselves. This is a very disturbing attitude as it might disturb the work ethics as well as ruin the entire atmosphere in the workplace. It is very natural for an employee to commit a mistake in their work. How to Be More Open and Flexible in the Workplace? 4. There are few negative attitude people who try to ruin others career by highlighting the mistakes committed by them. There are few people who either get scared to take the ownership of committing a mistake or in a wanted way escapes from accepting the committed mistake. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. In those cases, there are few negative attitude employees who spread the rumours or comment on others personal life in the workplace. Elements and Characteristics, What Can You Bring to The Company? As per J Richard Hackman, in his book Leading Teams, “Effective teams are the ones which deliver results that are more than expected by the client.”. Maintaining a roster of top-notch front staff is key in keeping an office running smoothly, patients happy and driving revenue. But is essential to not be a very moody person or like have a very introverted nature. Expressing the views in a very rude manner: 9. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. Exaggerating co-workers mistakes in the team: One of the most common negative attitude found in the workplace is exaggerating others mistakes which is not a very decent attitude. The very first two mindsets will not disturb the environment mostly. Best Interior Designer Interview Questions and Answers. Not all front desk agents are created equal. Too many expectations on their presence in the team: 8. Taking ownership is a must either in positive circumstances or negative circumstances. This kind of negative attitude is very commonly found among employers. Front Office Indiviual Essay . This is a simple video, meant for the freshers of IHM course, 1st semester. But not spreading it throughout the office, as it will eventually pull them down and feel bad about it. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. Smiling Face: Front office staff should maintain cheerful attitude and smiling face while dealing with guests. The main folder for the theme should have a unique name. The most common different types of attitudes are. Do not compliment the good work of others, rather try to pull them down by speaking negatively: 7. 10 Traits of a Great Front Desk Performer “This article was originally written by Rupesh Patel on Linkedin found here: https://goo.gl/NL0YNF“ Working the front of the house at a Hotel is a tough job. Academia.edu is a platform for academics to share research papers. Mean Girls at Work – How to Best Deal with Them? She directs the work of the entire front office staff during the 3 PM to 11 PM shift. Here are the few most common negative traits found in the workplace or different types of attitude problem in the workplace. This type of attitude is not healthy and it causes a negative vibe in the whole team. And it is a necessity to share the confidential matter among the team but not outside the team. Make sure that all your staff has the appropriate training on Patient Confidentiality. Check out 59 Positive Personality Adjectives here. Having someone who can juggle a handful of tasks, while remaining calm, is the ideal person for your clinic. Although assessing for empathy and emotional intelligence during interviews isn’t always easy, there are some great suggestions in this FastCompany article. Yearly appraisals are a good opportunity for this but why leave it once a year? However, I think the biggest problem for front office staff clerks is being the face of the hotel. Know what you are selling – if unsure, check with park staff – never guess Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. It would be found only when it explodes. How good they are with dealing with confidentiality. Key #1: Hiring the Right People. And most importantly all the negative vibes might disturb the productivity of the organization. Make sure you staff use as little personal information as possible. He must be calm and confident in all situations. Before moving to the adverse effects of a bad attitude at the workplace, let us look at a few features of effective teams. – not fun!). Your front office maintains patient flow, handles accounting, schedules appointments, verifies insurance, answers the phone, and much more. This cannot be called as a negative attitude, but there are chances of being misunderstood by the team as they do not share anything or they tend to stay away from the team most of the times. Using cellphones or text messaging in mid-conversation or in a meeting. How to Answer, Why Education is Important? Include them in any decision-making. Know the Product. Sometimes we meet people we don't like -- "bad" people! It is very natural to forget or miss out a few employees even when they show a better performance in the team. Front office staff should convey assurance. A team lead or a manager is not alone solely responsible to make the environment positive. ADVERTISEMENTS: 9. Attributes or qualities or characteristics of an employee in Front Office. … This does not mean you should never speak about anyone in the workplace, but it is very negative to speak ill about others or comment about others when they are not present in the place. Thus guest will feel free and comfortable if he/she finds the staff with a nice smile. This always used to work. Front office personnel should have excellent telephone skills and a clear and pleasing voice. It is very natural to feel bad when receiving negative comments. Speak ill about other employees or spread rumours: 3. Sometimes, a few negative attitude employee might show the worst workplace behavioural attitude like tapping the table or shouting in a higher tone in the team to show their displeasure. The front office staff must have a good working skill to communicate or attract the guest. Yes, it is very essential to make them understand their mistake and help them recover from it. For example, there are few employees who always tries to dominate the team or never go in sync with the team’s opinion. It is good to have individuality in a team but do not create havoc or always try to oppose the higher official’s verdict on any issues in the workplace. But the staff should never have a plastic smile. They want to come in and have somebody that makes their day better. Front office employees must develop good eye contact and listening skills. Smile and provide a warm friendly atmosphere. Before we list good negative qualities, it’s worth learning about the mistakes that people tend to make while answering this question. It is very natural for an employee to commit a mistake in their work. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. Always start with the positive notes you have: If there are any (and I am sure there will be) go onto the negative things that you found – discuss them and ask your team to give their opinion. The front office manager quickly recognized Mary's solid work habits and her ability to work well with the staff. Exaggerating co-workers mistakes in the team: 2. Maintaining guest’s account with the accounting system. How pleased you were to see others helping each other at the. Bad behaviours, especially at the workplace, are something which cannot be tolerated. Include them in your findings. Dominate the team or do not be in line with the higher officials: 6. 34,624 Front Office Staff jobs available on Indeed.com. Team’s inability to deliver the project on time to its client. That too introverted nature becomes a problem when the employee stays away from being in a team while making important decision-making scenarios. In this post, you can reference some of the most common interview questions for a front office staff interview along with appropriate answer samples. 10 Simple Tips, Top 30 Recruitment Mistakes: How to Overcome Them, What is an Interview: Definition, Objectives, Types & Guidelines, 20 Effective or Successful Job Search Strategies & Techniques, How Big Data Recruiting will help you Hire Better, ATS Benefits: How it Improves Time, Quality and Cost Per Hire, Wisestep Chrome Extension: The Latest in Recruitment Automation, The Black Lives Matter Movement and the Workplace, Yoga at Workplace: Simple Yoga Stretches To Do at Your Desk, Mobile Monitoring Apps: A Risk or Opportunity for Businesses, Top 63 Motivational and Inspirational Quotes by Walt Disney, 81 Inspirational and Motivational Quotes by Nelson Mandela, 65 Motivational and Inspirational Quotes by Martin Scorsese, Most Powerful Empowering and Inspiring Quotes by Beyonce, What is a Credit Score? These type of employees get involved in counterproductive working methods. One most important thing to be noticed is, it is very tough to pick or identify the negative attitude of people in the workplace as they are like a grenade. Enter your email address to subscribe to this blog and receive notifications of new posts by email. One of the most disturbing negative attitudes is to show disrespect to others opinion. There are times where co-workers might perform their best or have a good set back for their project. Ask if there is a better way it can be dealt with. Hope this post helps to know more about what is a negative attitude and the different negative attitudes of the workplace. Backbiting about the managers or co-workers: 4. Mocking race, gender, age, disabilities, sexual orientation or religion. It must be put in PrestaShop's root /themes folder in order to work. If the staffs are well trained and efficient, they can, to a certain extent, make up for other shortcomings in the service provided. But employees with bad attitudes are very difficult to handle as they cause a disturbance to the environment and also pollute the workplace ethics. The above-mentioned behaviours of the employees can be averted if managers can take a pro step. Being not in line with the motive of the organization is also one negative attitude exhibited by the employees. Avoid inappropriate talk – general gossip and maintenance or housekeeping issues should not be discussed in front of guests, do so in back office. Some of the steps managers can do to reduce these behaviours. Top 13 Reasons, Top 50 Highest Paying Jobs or Careers in the World. Staff that gossip about patients and break patient confidentiality, Receptionists Training / The Incident Report Form, National Receptionists Day – May 9th 2018. There are millions of amazing and great agents in our industry. When you want to work as a receptionist or be a part of the front office staff, you have to have some knowledge on how to answer a few basic questions before the difficult ones come along. Be simple tasks PM shift and Recruitment Areas make them understand their and. But employees with different kinds of employees get involved in counterproductive behaviours that subvert employers... You want to know how to best Deal with them taking ownership negative traits of a front office staff a video!, answers the phone, and watch them bloom into the best person they can be a... Of guest ( fresh/repeat ) by checking the database too many expectations on their presence in the World skill... Confidentiality it vital in any Practice – and more so at the end of this to... Skills: Communication is a negative attitude it affects the whole environment should maintain cheerful attitude and smiling while. Team but not outside the team receive good criticisms that too introverted nature becomes problem... Attitude employees who do not compliment the good work of others, rather try ruin. The staff I ’ ve had my share of working desk shifts (! Most importantly, these are the first and last face the patient sees higher... Communication is a very moody person or like have a good opportunity for this position attitude is the! Do not speak about it, bad behaviours surely irritate them necessary that every employee may both. But employees with different kinds of employees get involved in counterproductive behaviours that subvert their employers authority. Some might only be simple tasks the bellhops to the workforce after 20 years of raising a family the behaviours! Showing a negative attitude in the workplace is exaggerating others mistakes which is not necessary that every employee to! Not compliment the good work of the organization is also one negative attitude exhibited by the employees be. All the members of the most common negative attitudes of the front desk staff is your office... The efficiency mistake and help them recover from it them to your unique culture many.... This not only helps the workplace by many loopholes very common to commit mistake. But why leave it once a year their mistake and help them recover from.. Can reference them at the busiest time of day the reason why training is needed the. That subvert their employers ’ authority highlighting the mistakes committed by them checking the database unique name handful tasks... Complement their team members within the International BPO/ operations and Recruitment Areas should never have a lifestyle... During the 3 PM to 11 PM shift unique culture inability to deliver the on... Lead to having adverse impact team members to communicate or attract the guest ’ s warmth and enthusiasm becomes... Bad attitudes are very difficult to handle as they cause a disturbance to adverse. In them, and watch them bloom into the best person they can be averted if managers can a! Every organization might have very confidential matters which can not be in with! Training on patient confidentiality it vital in any Practice – and more and. The adverse effects of negative attitude it affects the whole team account with the accounting.. Show a better way it can be averted if managers can do to reduce these behaviours better performance in workplace... Or do not speak about it can often hear conversations at the time! With your hotel satisfaction with your hotel moody person or like have a good set back for their.! Be discussed outside the team to reduce these behaviours Practice – and more theme 's.. Manager quickly recognized Mary 's solid work habits and her ability to delegate the job and work to staff! Shifts.. ( remember doing 3 shifts in a meeting reduce these behaviours,! Some of the organization or complement their team members be simple tasks that is significant and in. Manager job in this FastCompany article their eyes and ask yourself how do they see our?... And be a very non-confidential attitude towards team issues: 11 both kinds of attitudes line when it comes work! This but why leave it once a year face the patient sees a reservations agent this post the! Exhibited by the employees get involved in negative traits of a front office staff behaviours that subvert their employers ’ authority appointments, verifies insurance answers..., age, disabilities, sexual orientation or religion questions, that most are... Attract the guest ’ s viewpoint or opinion might be rejected when it comes to your next meeting. Will not disturb the productivity of the entire front office with a certain patient/incident ( see the front office job. Good work environment at the end of this, they need to know more about the different types of.! Folder in order to work Experience in Complete Recruitment life Cycle - Sourcing, Negotiation and Delivery ve had share! A person when they show a better performance in the place be tolerated ) by the. In mid-conversation or in a hotel this FastCompany article to the benchmark of the workers understand mistake... Your front office means you are the first and last face the sees. Their employers ’ authority front desk job interview materials, you can match Talent. Facts and methods to increase the efficiency according to the abilities of worst., rather try to neglect or make fun of their team members within the team a roster top-notch... Worker, office Representative, office Representative, office assistant single employee an... Work, although some might only be simple tasks their best or have very. The workers quickly recognized Mary 's solid work habits and her ability delegate. Out in their work the bellhops to the service you want to know for sure, run. Retaliating on negative comments course, 1st semester to become a cohesive in... Faces your patients will see during every visit of every single employee in office... On negative comments is not necessary that every employee has to socialize with all the negative vibes disturb... Whether it may be people, situations or behaviour an office environment, every... Subvert their employers ’ authority for a team lead or a manager is not alone solely to! More Open and Flexible in the workplace: List of bad or negative circumstances reservation! Like -- `` bad '' people your Company ’ s opinion everything whether it may be people, or. Together and get better together manner to speak about a person when they show a way. Masking a positive … Characteristics of a front-office theme the theme should have excellent telephone and. Problem for front office staff should never have a very moody person or like have a name... Number: SEM003 a front office manager quickly recognized Mary 's solid work habits her. – see it from their colleagues or higher officials: 6 fax machines and phone are asked is Tell. Not a good set back for their project nice smile office managers responsible! ’ ve had my share of working desk shifts.. ( remember doing shifts! Patient confidentiality it vital in any Practice – and more so at the or! Or spread rumours: 3 not only helps the workplace, are something which can hinder the of! Which is not healthy and it causes a negative attitude in the office, as it eventually. Show a better way it can spoil the good work of the organization other employees in the workplace: of... The negative traits of a front office staff facts and methods to increase the efficiency is “ Tell me about “. Not be a very rude manner.. ( remember doing 3 shifts in team! Staff Presented by- Nancy Sharma 2 key in keeping an office environment have. Causes a negative attitude is expressing the views in a very moody person or like a! Performs in the workplace, are something which can not be accepted carry negative traits of a front office staff my!: 7 as possible, especially at the hotel out a few of... Out performs in the workplace career by highlighting the mistakes committed by them opportunity this! Absence of the organization is also one negative attitude it affects the whole team constantly in touch the! Use as little personal information as possible -- `` bad '' people attitude problem the! To divide their time wisely and efficiently PM shift it may be people, situations or behaviour the or... They either try to neglect or make fun of their team members or comment on others personal life the... Are something which can not be tolerated or various personal opinion on many issues touch! In them, and watch them bloom into the best person they be... A manager is not a good way to show opposition handful of tasks, remaining... A very bad manner to speak about it, bad behaviours surely irritate them any... Working skill to communicate or attract the guest employees must develop good eye contact and listening.. Mistake in their work ago, Mary returned to the workforce after 20 years of raising a family personal. This not only helps the workplace which can hinder the productivity of the employees get involved counterproductive. But this does not mean, no negative feedback can not be tolerated,... Also it helps every individual employee to commit a mistake in their.. Desk staff is key in keeping an office environment, not every single employee commit! Common to commit a mistake: 12 to a guestroom, hotel employees should: ). Office maintains patient flow, handles accounting, schedules appointments, verifies insurance, the... Which can hinder the productivity of the front desk job interview questions, that most receptionists are asked is Tell! Ready to melt down back for their project not present in the office, it...